Shipping & Returns

iCarpetiles Shipping Info & Returns Policy

Below are our policies regarding shipping and returns.

Shipping Information

Where we ship to:

We ship to residences and businesses anywhere in the contiguous United States, Alaska & Hawaii.

Most orders are shipped via UPS Ground in cartons, with larger orders shipped via UPS Freight on pallets.

Please call in advance for any order requiring shipping outside the US.

Where we ship from:

All in-stock items are shipped directly from our warehouse in Louisville, Ky.

Shipping rates:

Flooring products, like carpet tiles, are very heavy, so we work with our shippers to negotiate the best price as often as possible.

The rates on the website are based on the total order weight including all packaging necessary (and pallet weight where required) and updated for all US shipping zones.

Freight rates vary by the shipper, but can be negotiated. If a large order is cheaper to ship via freight, then that will be the suggested method for delivery.

Shipping times:

Samples generally take 1-4 days from shipment date (non-contiguous states may take longer).

Typical orders generally take 2-6 days from shipment date depending on the zone (non-contiguous states & freight shipments may take longer).

For specialty items and custom orders, shipments may be delayed.

Paid orders placed before 2pm EST are shipped the same day barring specialty items and custom orders.

Tracking:

Tracking numbers are entered into the system the same day order is shipped and emailed to the address on the account.

Tracking numbers can be viewed at any time from within the website from your account.

More Info:

Please call us at (866) 515-1173 for any questions regarding our shipping policy.

Returns Policy

Return window:

Items must be returned within 30 days from purchase date.

Eligibility:

To be eligible for a return your items must be in full cartons and unused in their original condition in the original packaging.

All Mini-Lots are non-returnable & non-exchangeable.

Custom cut mats and carpeting are non-returnable & non-exchangeable.

Return shipping:

Buyer responsible for return shipping cost.

Restocking charges may apply.

If an item was designated with Free Shipping both the outgoing as well as the return shipping costs will apply.

More Info:

Please call us at (866) 515-1173 for any questions regarding our returns policy.